Exports: Modz Life LLC is bound by certain trade restrictions, so it is necessary that we know the country of ultimate destination and recipient for shipments. All commodities, technology, or software are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. Modz Life LLC will not provide any export documents or export related documents for shipments not being exported from a Modz Life LLC location. Modz Life LLC will not complete NAFTA or AUSFTA documents.
Special Orders: Items designated as Special Order cannot be canceled once ordered from the Vendor. Returned Special Order items are subject to a 10% special order return fee. Modz Life LLC may refuse returns on any Special Order items for any reason.
Warranty: Modz Life LLC does not offer any warranty on the products it sells. All items are covered by the manufacturer’s warranty only. Credit for defective merchandise will only be issued once the product is inspected and the claim approved by the manufacturer. Unless the manufacturer agrees to cover it, all return shipping for warranty items is the responsibility of the customer.
Returns: Modz Life LLC only accepts returns within 30 days of the date of purchase. Returned items must be new, unused, and in resellable condition with all pieces included. All returns are subject to approval by Modz Life LLC. Modz Life LLC may refuse returns on any Special Order items for any reason. Return shipping is the responsibility of the client. All return shipments must be insured, and the client must file any loss/damage claims. When approved for inspection, a Return Merchandise Authorization (RMA) number will be issued, which must be clearly noted on the shipping waybill and packaging. Returns sent to any other facility other than the warehouse listed on the RMA will result in delayed credit processing times. Modz Life LLC will refuse any incoming shipments without an RMA number. Modz Life LLC applies a repackaging fee of $10 to any returns received without acceptable packaging. Modz Life LLC also charges a 25% percent restocking fee for all returned items.
Refused Shipments: If a shipment is refused and is returned to Modz Life LLC by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.
Damage Claims/Shipment Shortages: The recipient of the shipment must report all damage and loss claims within 24 hours of receipt. Modz Life LLC will provide all necessary documentation as well as initiate the claim with the carrier. The recipient must keep all packing materials so the carrier can inspect them. Modz Life LLC accepts zero responsibility for clients and/or their customers who misplaced or discarded the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Modz Life LLC immediately with pictures of the damaged item(s) and packaging to proceed with the claim.
Off-‐Road Use Only Products and Emissions Regulation: Unless explicitly stated otherwise, all products sold by Modz Life LLC, Inc. are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-‐ road use, may be in violation of local, state, and Federal laws. Modz Life LLC does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. Modz Life LLC tries to make this information available whenever possible, but when in doubt, clients should review the legality of products prior to purchase.
Manufacturer’s Policies: Certain manufacturers have polices on advertising, sales, and pricing which must be adhered to. As a distributor for these brands, Modz Life LLC is obligated to enforce these policies and inform our customers.
Pricing: Prices are always subject to change without notice, and pricing errors are not the responsibility of Modz Life LLC. If a pricing error occurs, we will either refund the order in full, or give the client the option to pay the difference. Discounts are based on initial purchase and quarterly sales volume, and can be changed at any time at Modz Life LLC's discretion.